THE POLISH POTTERY SHOP

** About shipping / returns / breakage:

UPDATED 3/06 -- We use UPS Ground.  Below is our shipping charge table, 
based on order total:  
$0 - $35 / $9.50
$35.01 - $65 / $12
$65.01 - $95 / $17
$95.01 - $125 / $23
$125.01 - $155 / $28
$155.01 - $175 / $32
$175.01 - $200 / $36
RETAIL ORDERS over $200.01 ship FREE! 
(Does not apply to wholesale orders.  We will calculated shipping on wholesale orders
based on distance, # of boxes, and weight).
Shipments to Alaska, Hawaii and Canada will cost more.  Your shipping total will be 
calculated when you place your order.  All pottery is very well packed, and insured.

We will also ship to a APO, FPO boxes.  The same shipping charge guidelines
stated above apply, however, we will also add a $7.50 fee to cover extra handling
- AND, depending on the actual shipping cost, we reserve the right to increase the 
shipping cost accordingly.

After payment is received, your order will be mailed within 5 working days 
(in most cases).  

** If your pottery arrives broken:

1.  Call Teresa or Stephanie at 888 254-2119 within 7 days of order receipt to 
notify Wine Road Collectibles / The Polish Pottery Shop of the breakage.   
You may also email us at teresa @polishpotteryshop.com.
Please keep the box, packing material, broken item until we get a thumbs up 
from UPS regarding the claim payment.   When you call or email us, we will 
need the tracking # off the box, and the item # and pattern of broken piece.

2.  We will file a claim with UPS.  Your pottery will be replaced, if possible.  
If it was a one-of-a-kind item, your purchase price will be refunded, not 
including the original shipping cost.
NOTE we will not replace or refund money on broken items which are not 
reported to us within the window of opportunity offered us by UPS.

** To return an item:

Your satisfaction is our primary concern.  Most of our customers are 
repeat buyers so we think we are pretty good at keeping you happy!  
If you wish to return an item, contact us within 7 days of order receipt 
(see contact info above).  Let us know what you are returning. We'll give you 
the address for returns at that time.  Pack the pottery well, and send it back.
If it arrives in re-sellable condition, your purchase price will be refunded 
(not including any shipping costs).

** NOTE that we can not replace or issue refunds for "used" pottery
that was damaged by improper handling.